TERMS & CONDITIONS

By paying your non-refundable $200 deposit to secure your Luxe Lakeside booking, you signify that you agree to the below terms and conditions:

•          You comply with this agreement (including all Luxe Lakeside policies as listed on our website) and all applicable laws and regulations.

•          You will not use Luxe Lakeside or any of its related services for any illegal or immoral purposes.

•          You will not engage Luxe Lakeside for commercial gain or commercial purposes without our written permission. 

•          You will not infringe, misappropriate or violate a third party’s intellectual property rights, privacy rights, or any other rights in violation of any applicable law or regulation.

•          A $200 non-refundable deposit is required to secure your booking on our schedule. The remaining payment for the event, including a security bond fee, will be required 10 days prior to the planned event. It is up to you to notify Luxe Lakeside of any event participant’s allergies or dietary requirements no later than 10 days prior to the event.

•          All our picnic items and equipment belong to Luxe Lakeside, and must be returned in the same condition and standard as first delivered. 

•          Luxe Lakeside requires a $200 security bond with every group booking and a $50 security bond with every couple’s booking. This will be returned to you within five working days after we have packed up the picnic and confirmed that all items are still in their original/undamaged condition. Damage caused will be assessed at the discretion of Luxe Lakeside. After the picnic start time, you are responsible for all Luxe Lakeside’s picnic items until we arrive to pack up at the agreed completion time.

•          Payment of services and/or products from Luxe Lakeside will be in Australian Dollars (AUD) and will be made via Electronic Funds Transfer (EFT) or Stripe.

•          Your booking will only be confirmed once your deposit payment of $200 is received by Luxe Lakeside and you have received confirmation of payment via email.

•          Deposits are strictly non-refundable, but you are welcome to reschedule your event with a minimum notice period of five business days. In the event of an uncontrollable force such as a natural disaster or pandemic, we can reschedule your event for up to one year (12 months). There is no limit to rescheduling events when government-mandated restrictions are imposed that make your event impossible to hold. No refunds will be made due to poor weather.

•          Luxe Lakeside picnics run for a maximum of three hours, unless we have agreed otherwise in writing, not including the time it takes for us to set up and pack down. We can offer extended packages at a rate of $200 total per additional hour (please note that this does not include extra catering).

•          All prices related to Luxe Lakeside’s products and services are advertised on our website or advised over email. These prices can be changed without notice.

•          For catering reasons, we cannot accept any reductions in guest numbers within 7 days of the picnic date.

•          Luxe Lakeside currently operates in the Lake Macquarie, Newcastle, Hunter Valley, and Port Stephens regions and has the right to refuse picnic bookings dependent on location. A $100 travel fee applies to all picnics located in the Hunter Valley or Port Stephens. Picnics located in Port Stephens require a minimum of 14 guests.

•          It is up to you to choose your own picnic location and have a backup picnic location planned, preferably indoors. This area must be suitable for a picnic and food. If the location is in a private or public area, it is up to you to pay any associated fees with using the area. 

•          Your picnic begins at the agreed booking time. If you arrive more than 15 minutes after the agreed start time, we will need to charge a waiting fee of $5 for every five-minute waiting interval, as we may have other picnics scheduled that same day.

•          Luxe Lakeside must comply with the regulations & rules of your chosen location. Certain park spaces/councils may have rules about umbrellas, pegs, marquees, games, consuming alcohol on site, and/or the amount and type of equipment allowed. Please ensure to consider these factors when booking your location. 

•          If your picnic is located outside, you are responsible for the area, and Luxe Lakeside is not liable in any way, including but not limited to sun damage, health conditions, dehydration, animals or insects, and natural disasters.

•          All items and ingredients provided by Luxe Lakeside are sourced from local providers and may change from time to time. These items and ingredients are subject to availability and may change without notice.

•          Luxe Lakeside is unable to guarantee an allergen-free environment in the kitchens in which the products for our grazing and dessert boxes are prepared. Gluten, peanuts, tree nuts, eggs, milk, wheat, fish, shellfish and other potential allergens may be present in the food and beverages we supply. If you have any questions, please contact us.

•          Bringing your own alcohol (BYO) is strictly not permitted at Luxe Lakeside picnics located at our partner wineries in the Hunter Valley. 

•          Luxe Lakeside is not responsible for your alcohol consumption. In booking a service or purchasing a product with us, you are abiding by the Liquor Control Reform Act 1998 – where you agree that it is against the law to sell alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.

•          In the event Luxe Lakeside is required to recover any unpaid costs related to your booking, all legal costs involved with recovery will be paid by you, on an indemnity basis; and where the account is referred to a collection agency, collection costs associated with the collection agency will be added to the balance outstanding and will be paid by you.

•          The information, text, images, graphics, logos, trademarks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of the Luxe Lakeside website are protected by copyright, trademark and other intellectual property laws.

•          If images or information from Luxe Lakeside are shared on social media platforms, including but not limited to Pinterest, Instagram or Facebook, they must be credited and linked back to Luxe Lakeside.

•          To the extent permitted by law, Luxe Lakeside does not make any warranties of any kind, either express or implied, statutory or otherwise, relating in any way to the subject matter of this agreement, including but not limited to, warranties of merchantability or fitness for purpose and all such warranties are hereby excluded.

•          Luxe Lakeside is not liable to you or anyone for any delays, errors, omissions, any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, consequential or punitive damages or any legal costs arising out of, or in connection to the use of information provided by you through Luxe Lakeside on its website, via communications, and/or its platforms; or if you or anyone else are unable to access Luxe Lakeside for any reason.

•          Luxe Lakeside accepts no responsibility for damage to equipment or items, or harm, damage or injury to a person by such equipment, while providing services at a private or public venue.

•          You indemnify Luxe Lakeside harmless from any and all claims, demands, liabilities, losses, damages, judgments or settlements, including all reasonable legal costs and expenses which may arise directly or indirectly as a result of any promise, representation, warranty, act, omission or obligation of Luxe Lakeside in respect of the provision of its services to you; use of the services, resources or products to you; and/or any breach of this agreement by you.

•          Luxe Lakeside will not be liable to you or anyone for any defamatory, infringing, offensive or material found in connection with the use of Luxe Lakeside, including such conduct or material transmitted by means by any other person.

•          If you have any complaint or concerns about Luxe Lakeside’s services, website or conduct, please contact Luxe Lakeside directly.

•          Where disputes have occurred, mediation will be the next cause of action after direct communication. All legal/mediation/arbitration fees associated with a dispute raised by you will be at your expense in full.

•          This agreement herein is governed by the law in force in the State of New South Wales and any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions.

•          Luxe Lakeside reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials that violate any applicable or relevant law.